(EAP) Employee Assistance and Pro Standards

The AFA Employee Assistance Program (EAP) is a resource for resolving problems through an international network of over 200 professionally-trained, peer support volunteer Flight Attendants overseen by mental health professionals. AFA EAP assists members in accessing appropriate medical help around mental health issues involving family crises, work-related trauma and chemical imbalance, as well as conflict resolution services and response to critical incidents.

Since 1980, AFA EAP has received numerous awards for our confidential support services to Flight Attendants, their families and partners, including the President’s Volunteer Action Award Citation for recognition of outstanding work, awarded by former U.S. President Bill Clinton. Today, AFA EAP is one of the largest union-sponsored member assistance programs in the industry. Other unions and associations often seek to model their programs on what AFA has so successfully implemented.

Contacting the Committee

Hotline: 844-423-2232 Ext 5

COUNCILNAMEPOSITIONPHONEEMAILBASE
MECCheryl OravecMEC-Chair828-595-4553[email protected]CLT
C54-DCALori CarrRepresentative704-284-9529 DCA
C54-DCAJanet ClaytonRepresentative602.291.5159 DCA
C54-DCAJamal AlexanderRepresentative  DCA
C75-CLT/DFWJackie TolbertRepresentative240-682-0796[email protected]CLT
C75-CLT/DFWKarren KindellRepresentative314-504-7321 CLT
C75-CLT/DFWDallas GurleyRepresentative704-891-5128[email protected]CLT
C75-CLT/DFWYolanda “Yvette” AlexanderRepresentative314-625-8422 CLT

Contact the AFA-CWA International EAP Department:
1-800-424-2406 or 202-434-0560

About our Committee

Purpose and Scope

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

    • Assist members in identifying and developing an action plan to address personal and work-related concerns
    • Provide support to a troubled Flight Attendant (TFA) during the problem resolution process
    • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
Professional Standards

Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention.

Critical Incident Response

Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.