(EAP) Employee Assistance and Pro Standards

Purpose and Scope

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

• • Assist members in identifying and developing an action plan to address personal and work-related concerns
  • Provide support to a troubled Flight Attendant (TFA) during the problem resolution process
  • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

Professional Standards

Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention.

Critical Incident Response

Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.