(EAP) Employee Assistance and Pro Standards

Purpose and Scope

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

    • Assist members in identifying and developing an action plan to address personal and work-related concerns
    • Provide support to a troubled Flight Attendant (TFA) during the problem resolution process
    • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
Professional Standards

Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention.

Critical Incident Response

Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.

EAP Committee

Camille Brown

MEC Chair

Based: Washington, DC                                       917-374-5067

Leslie Works


Based: Charlotte, NC                                      (704) 877-9077​


Jason Lail


Based: Charlotte, NC                                        (980) 422 – 1954


Leslie Smith


Based: Charlotte, NC                                        910-728-7388

Tracie McDowell


Based: Charlotte, NC                                      (216) 509 -1407