Commuter Policy

Association of Flight Attendants-CWA



The commuter policy can be found in the employee handbook, Section 14, and also on the website under the quick links tab. Both are labeled “PSA Commuter Benefit Program”.


Here is a list of frequently asked questions for anyone that may not be familiar with the policy:


When do I list?

  • You must list 24-48 hours in advance of the scheduled departure time of the flight you intend to use to commute to work. The flights need to have available seats.

Does my flights have to be on American?

  • No, you can use other carriers, as long as you have supporting documentation.

What documentation does the Company require, and when/where do I have to submit it?

  • If traveling on the American system, you can obtain check in passes either at a kiosk or at the gate. Even if you think you may get on the flight, you should always get this regardless. Out of the ordinary circumstances could happen at any time, such as a mechanical. If traveling on another carrier, you should get this from the agent as well. Make sure you get the documentation prior to the flight closing out. Once the flight closes, agents are no longer able to print them. This is the only acceptable form of documentation the Company will take. Internet printed passes are not accepted, they must be able to verify that the employee was actually at the airport. If you have missed two flights, then you will then need to turn these documents into your inflight supervisor within 24 hours. (Emailing them is permitted until you can get them the hard copies, but must be turned in by the end of your trip) It is highly recommended that you also keep copies for yourself in case there is ever a discrepancy.

What are the steps if I missed my commute?

  • If you were not able to get on the first attempt, you must immediately call scheduling. You will inform them of the flight number that you missed, and the flight number of your second attempt. If you missed the second attempt or if the flight is delayed, you will need to call scheduling again with the same information. At that point, scheduling will most likely tell you that you have to keep trying until you get on a flight and to let them know once you have made it to your domicile. The same steps will still apply for as many flights as you are attempting, Make sure you are calling each flight missed and getting your documentation for EACH FLIGHT. It is the Company’s discretion as to when you can be released from attempting and try again the next day. Even if you missed your overnight, they can reassign you other flying once you reach your domicile until you can rejoin your original trip.

Please review the entire policy to ensure you are familiar with all aspects of the program.

© 2018 Association of Flight Attendants-CWA | 501 3rd Street NW, Washington, DC 20001
Manage Your Subscription | Unsubscribe